Job Description
Join our award-winning luxury hotel in the heart of downtown Chicago! We're urgently seeking passionate Front Desk Agents to deliver exceptional guest experiences. As the first point of contact, you'll create memorable moments while managing check-ins, reservations, and concierge services. Enjoy competitive pay, comprehensive benefits, and career growth in a dynamic hospitality environment. Apply today to become part of our world-class team!
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera property management system
- Handle reservation inquiries, modifications, and room assignments with precision
- Resolve guest concerns promptly while maintaining exceptional service standards
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping, maintenance, and valet departments for guest requests
- Execute upselling strategies for room upgrades and premium services
- Maintain detailed knowledge of local attractions, transportation, and events
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with hotel management systems (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments during peak hours
- Valid Illinois hospitality certification preferred
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Chicago tourism landscape
- Professional appearance and positive attitude