Job Description
Join our award-winning team at Grand Plaza Hotel, where hospitality meets excellence! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences in the heart of Miami's vibrant district. As the first point of contact, you'll embody our commitment to luxury service while handling reservations, check-ins/outs, and guest inquiries. Enjoy competitive pay, comprehensive benefits, and career growth in a dynamic environment. Apply today to become part of Miami's premier hospitality team!
Responsibilities
- Manage seamless guest check-in/check-out procedures using hotel management systems
- Handle reservation inquiries, modifications, and confirmations with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments accurately and maintain secure cash handling procedures
- Coordinate with housekeeping and maintenance for room readiness
- Provide local recommendations and assist with guest requests
- Maintain organized front desk operations and documentation
Qualifications
- High school diploma or equivalent required
- 1+ years hotel front desk or customer service experience preferred
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Miami attractions and transportation
- Flexibility to work evenings, weekends, and holidays