Job Description
Join our dynamic team at Grand Horizon Hotels in Seattle! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences in a fast-paced, 24/7 environment. This shift-based role requires flexibility and passion for hospitality. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of America's most vibrant cities.
Responsibilities
- Manage check-in/check-out processes with precision and efficiency
- Handle guest inquiries, reservations, and payment transactions
- Coordinate with housekeeping and maintenance teams for seamless operations
- Resolve guest concerns promptly and maintain high satisfaction standards
- Operate hotel management systems (PMS) and communication tools
- Execute shift handovers with detailed reporting
- Uphold brand standards and safety protocols
Qualifications
- 1+ years front desk or customer service experience
- Flexible availability for day/night/weekend shifts
- Proficiency with hotel management software (Opera, FOSSE)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Valid Washington State Food Handler's Card (or willingness to obtain)
- Basic math and cash handling accuracy