Job Description
Join our award-winning team at Grand Bay Hotel & Resort as a Front Desk Agent! We're urgently hiring passionate professionals to deliver exceptional guest experiences in Tampa's vibrant hospitality scene. This shift-based role offers competitive pay, comprehensive benefits, and growth opportunities in a luxury environment.
Why You'll Love Working Here:
• Competitive hourly rate + performance bonuses
• Flexible day/night/holiday shifts available
• Free employee accommodation & meal benefits
• Career advancement into management
• Recognition programs for top performers
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS
- Handle reservations, room assignments, and special requests
- Resolve guest inquiries with empathy and urgency
- Process payments and maintain accurate cash handling
- Coordinate with housekeeping and maintenance teams
- Execute upselling for premium rooms and amenities
- Uphold brand standards in all guest interactions
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency in hotel management software (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Strong attention to detail and multitasking ability
- Valid Florida driver's license preferred
- Basic knowledge of Tampa attractions and services