Job Description
Join our award-winning team at Grand Tampa Hotel! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences in the heart of Florida's vibrant Gulf Coast. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a luxury setting. Apply today to start your journey with us!
Responsibilities
- Manage guest check-in/check-out procedures efficiently
- Handle reservation inquiries and modifications
- Resolve guest complaints with professionalism and empathy
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards and safety protocols
- Assist with concierge services and local recommendations
Qualifications
- Minimum 1 year hotel front desk experience
- Excellent communication and problem-solving skills
- Proficiency in property management systems (e.g., Opera)
- Ability to work flexible shifts including nights/weekends
- Valid Florida driver's license (for valet duties)
- High school diploma or equivalent
- Strong attention to detail and multitasking ability
- Customer service certification preferred