Job Description
Join our award-winning hospitality team at Grand Plaza Hotel as a Front Desk Agent! We're urgently seeking enthusiastic individuals to create memorable guest experiences. No prior experience required—we provide comprehensive training. Enjoy competitive pay, flexible scheduling, and growth opportunities in the heart of Kansas City's vibrant tourism district. Be the first face our guests see and contribute to our reputation for exceptional service.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold safety and security protocols
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent
- Exceptional customer service attitude
- Strong communication and multitasking abilities
- Basic computer literacy (training provided)
- Ability to work flexible shifts including nights/weekends
- Professional appearance and demeanor
- Positive problem-solving mindset
- No experience necessary—trainees welcome!