Job Description
We're urgently seeking dynamic Front Desk Agents to join our award-winning Virginia Beach team! As the first point of contact for our luxury oceanfront resort, you'll deliver exceptional guest experiences while managing check-ins, reservations, and concierge services. This shift-based role offers competitive pay, flexible scheduling, and career advancement opportunities in a stunning coastal setting.
Join our vibrant hospitality family where your professionalism and passion for service make every guest's stay unforgettable. Apply today to start your journey in one of Virginia's premier tourism destinations!
Responsibilities
- Efficiently manage guest check-ins/check-outs with warm hospitality
- Process reservations, payments, and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Provide local recommendations and resolve guest inquiries promptly
- Handle emergency situations following established protocols
- Operate PMS systems (e.g., Opera, Amadeus) and POS terminals
- Contribute to upselling resort amenities and packages
Qualifications
- 1+ years hospitality or customer service experience
- Strong communication and conflict resolution skills
- Proficiency with reservation systems and MS Office
- Flexible availability for evening/weekend/night shifts
- Ability to multitask in fast-paced environments
- Basic knowledge of Virginia Beach attractions
- Valid driver's license preferred
- High school diploma or equivalent