Job Description
Join our dynamic hospitality team at Oceanview Resort & Spa, Virginia Beach's premier coastal destination. We're seeking energetic Part-Time Front Desk Agents to deliver exceptional guest experiences during flexible shifts. Enjoy competitive pay, complimentary resort access, and opportunities for advancement in a vibrant beachfront environment. Perfect for students, professionals, and night owls seeking flexible schedules.
Our ideal candidates thrive in fast-paced settings and take pride in creating memorable stays. You'll handle check-ins, manage reservations, and resolve inquiries while showcasing Virginia Beach's hospitality excellence. Training provided – bring your passion for service!
Responsibilities
- Manage guest check-in/check-out procedures with precision and efficiency
- Process reservations and room assignments using property management systems
- Respond to guest inquiries regarding amenities, local attractions, and services
- Handle billing transactions and payment processing accurately
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest concerns promptly and escalate complex issues to management
- Maintain detailed logs of daily operations and guest communications
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service or front desk experience
- Proficiency with reservation systems (e.g., Opera, Marriott Bonvoy)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Basic knowledge of Virginia Beach tourism and attractions
- Valid driver's license and reliable transportation