Job Description
Join our award-winning luxury hotel team in Sacramento as a Front Desk Agent! We're seeking charismatic professionals to create unforgettable guest experiences in California's vibrant capital. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a dynamic hospitality environment. Perfect for detail-oriented individuals passionate about exceptional service!
Responsibilities
- Check guests in/out efficiently using PMS systems
- Manage reservations and room assignments
- Handle guest inquiries with professionalism and empathy
- Process payments and manage billing discrepancies
- Coordinate with housekeeping and maintenance teams
- Upsell hotel services and amenities
- Maintain accurate guest records
- Resolve guest complaints promptly
Qualifications
- 1+ years hotel front desk experience preferred
- Proficiency in Opera/PMS systems
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Strong problem-solving abilities
- Basic computer literacy
- Flexible availability including nights/weekends
- Positive attitude and service-oriented mindset