Job Description
Join our award-winning team at Oceanview Hospitality Group in Long Beach, CA! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences at our premier downtown hotel. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of California's most vibrant coastal cities. Perfect for detail-oriented individuals who thrive in fast-paced environments!
Responsibilities
- Manage check-in/check-out processes efficiently using PMS software
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel services and amenities to enhance guest satisfaction
- Maintain clean and organized front desk area
- Assist with group bookings and event coordination
Qualifications
- Minimum 1 year hotel or customer service experience
- Proficiency in Opera, Fidelio, or similar PMS systems
- Excellent communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- High school diploma or equivalent required
- Basic knowledge of local attractions and transportation
- Valid California driver's license preferred