Job Description
Join our award-winning team at Grand Plaza Hotel in the heart of Las Vegas! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences in our vibrant hospitality environment. As the first point of contact, you'll create memorable stays for international travelers and high-profile guests. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of the world's premier tourism destinations.
Responsibilities
- Manage guest check-in/check-out procedures efficiently using Opera PMS system
- Handle reservation inquiries, modifications, and confirmations with precision
- Resolve guest complaints and special requests promptly
- Process payments, manage cash floats, and reconcile daily transactions
- Coordinate with housekeeping, concierge, and security teams
- Maintain accurate guest records and confidential information
- Upsell hotel amenities and services to enhance guest experience
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Nevada work permit (if applicable)
- Basic knowledge of Las Vegas attractions and events
- Flexibility to work nights, weekends, and holidays
- Professional appearance and positive demeanor