Job Description
Join our award-winning downtown Chicago team as a Front Desk Agent! We're urgently seeking charismatic hospitality professionals to deliver exceptional guest experiences at our luxury property. This is your opportunity to shine in a fast-paced environment while competitive pay, comprehensive benefits, and career advancement opportunities await.
As the first point of contact, you'll embody our brand's commitment to excellence. If you thrive in dynamic settings, possess outstanding communication skills, and want to grow within the hospitality industry, apply today!
Responsibilities
- Manage seamless check-in/check-out processes for hotel guests
- Handle reservation inquiries, modifications, and room assignments
- Resolve guest complaints with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Provide local recommendations and enhance guest experiences
- Uphold brand standards and safety protocols
Qualifications
- 1+ years hotel front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency with property management systems (Opera preferred)
- Ability to work flexible shifts including nights/weekends
- Strong attention to detail and multitasking abilities
- High school diploma or equivalent; hospitality certification a plus
- Basic knowledge of Chicago attractions and services