Job Description
Join our award-winning team at Grand Oasis Las Vegas, where luxury meets excitement! We're urgently seeking charismatic Front Desk Agents to create unforgettable guest experiences in the heart of the Strip. As the first point of contact, you'll embody our commitment to excellence while handling check-ins, managing reservations, and resolving inquiries with finesse. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of the world's premier hospitality destinations.
Responsibilities
- Provide exceptional guest service during check-in/out processes
- Manage reservations and room assignments efficiently
- Handle guest inquiries and resolve complaints diplomatically
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Utilize property management systems (Opera, Fidelio)
- Uphold brand standards and safety protocols
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency with PMS software and MS Office Suite
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid NV driver's license preferred
- Basic foreign language skills (Spanish beneficial)
- High school diploma or equivalent required
- Professional appearance and demeanor