Job Description
Join our award-winning team at the Grand Orleans Hotel, where Southern hospitality meets luxury! We're urgently seeking a passionate Front Desk Agent to create unforgettable guest experiences in the heart of New Orleans. If you thrive in fast-paced environments and excel at turning visitors into loyal patrons, this is your calling. Enjoy competitive pay, comprehensive benefits, and the chance to work in one of America's most vibrant cities.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out processes
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest complaints swiftly and escalate complex issues to management
- Coordinate with housekeeping, maintenance, and valet departments
- Maintain accurate guest records and confidential information
- Upsell hotel amenities and local experiences to enhance guest satisfaction
- Process payments and manage cash drawer operations
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Strong communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Basic knowledge of New Orleans attractions and transportation
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent
- Valid driver's license preferred