Job Description
Join our award-winning team at Grand Plaza Hotel & Suites as a Front Desk Agent! We're urgently hiring passionate individuals for immediate positions in San Antonio, TX. No hospitality experience required – we provide comprehensive training!
Be the first smile our guests see! This dynamic role combines customer service excellence with operational efficiency. Enjoy competitive pay, benefits, and growth opportunities in one of Texas' most vibrant cities.
What We Offer:
- Free on-the-job training and certification
- Health/dental/vision benefits
- Employee discounts on hotel stays
- 401(k) with company match
- Complimentary meals during shifts
Responsibilities
- Guest check-in/check-out procedures using PMS systems
- Handle reservation inquiries and modifications
- Process payments and manage billing discrepancies
- Coordinate with housekeeping and maintenance teams
- Resolve guest complaints with empathy and professionalism
- Maintain accurate guest records and security protocols
- Assist with concierge services and local recommendations
- Execute emergency response procedures as needed
Qualifications
- High school diploma or equivalent (GED)
- Basic computer literacy and typing skills
- Exceptional communication and interpersonal abilities
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Flexibility to work weekends/holidays
- No prior experience required - training provided!
- Valid Texas ID or driver's license