Job Description
Join our award-winning team at Grand Hospitality Oklahoma as a Front Desk Agent! We're urgently seeking dynamic professionals to deliver exceptional guest experiences in our luxury downtown location. This is a fantastic opportunity for hospitality enthusiasts to grow their career in a fast-paced environment while earning competitive benefits and competitive pay.
Why Join Us?
• Comprehensive training program
• Health and wellness benefits
• Employee discounts on hotel services
• Career advancement opportunities
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years hotel or customer service experience preferred
- Proficiency in property management systems (Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling abilities
- Professional appearance and positive attitude
- Oklahoma hospitality certification a plus