Job Description
Join our award-winning team as a Front Desk Agent at our prestigious downtown Washington D.C. property! We're urgently seeking charismatic professionals to deliver exceptional guest experiences in a fast-paced luxury environment. This role offers competitive pay, comprehensive benefits, and career advancement opportunities. Perfect for detail-oriented individuals who thrive in shift-based operations.
Responsibilities
- Manage check-in/check-out procedures with precision and efficiency
- Handle guest inquiries, complaints, and requests with exceptional service
- Process payments, manage reservations, and maintain accurate records
- Coordinate with housekeeping, maintenance, and valet services
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain security protocols and manage key systems
- Collaborate with team members during shift transitions
Qualifications
- Minimum 1 year hospitality or customer service experience
- Strong communication and problem-solving skills
- Proficiency with hotel management systems (e.g., Opera, Fidelio)
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of Washington D.C. attractions and transportation
- High school diploma or equivalent required
- Valid driver's license preferred