Job Description
Join our award-winning hospitality team as a Front Desk Agent at the Dallas Grand Hotel! We're urgently seeking dynamic professionals to deliver exceptional guest experiences in our luxury downtown property. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture where your smile makes a difference. Shift work includes days, evenings, weekends, and holidays – perfect for adaptable individuals. Apply today and start your career in hospitality excellence!
Responsibilities
- Check-in/check-out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Market hotel services and upsell premium amenities
- Maintain a clean and organized front desk area
- Follow safety and security protocols at all times
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hospitality/customer service experience
- Proficiency in hotel property management systems (e.g., Opera)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Strong attention to detail and multitasking abilities
- Basic math and cash handling proficiency
- Positive attitude and professional appearance