Job Description
Join our award-winning team at Grand Plaza Hotel! We're urgently seeking passionate Front Desk Agents to deliver exceptional guest experiences in the heart of Fort Worth. This is your chance to grow your hospitality career while serving travelers from around the world. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in Texas' cultural hub. Immediate positions available with flexible scheduling options.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Market hotel amenities and local attractions to guests
- Maintain a clean and organized front desk area
Qualifications
- Previous hotel or customer service experience required
- Proficient in Opera or similar property management systems
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of Fort Worth attractions and services
- High school diploma or equivalent; hospitality degree preferred
- Flexible availability including nights, weekends, and holidays
- Valid Texas driver's license (for occasional errands)