Job Description
Join our award-winning team at Oceanview Hospitality Group as a Front Desk Agent in the heart of Virginia Beach! We're urgently seeking charismatic professionals to deliver exceptional guest experiences at our oceanfront resort. This full-time position offers competitive pay, flexible shift schedules, and career advancement opportunities. Perfect for detail-oriented individuals who thrive in fast-paced environments and embody our commitment to hospitality excellence.
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservation inquiries and modifications using our proprietary booking system
- Process payments and maintain accurate financial records
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping and maintenance teams for seamless operations
- Perform nightly audits and prepare daily reports
- Uphold strict safety and security protocols
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (evenings, weekends, holidays)
- Valid Virginia driver's license (for occasional errands)
- Basic accounting knowledge preferred
- Ability to stand for extended periods
- High school diploma or equivalent