Job Description
Join our award-winning team at Grand Harbor Hotels as a Front Desk Agent and be the face of luxury hospitality in Baltimore! We're urgently seeking charismatic professionals to deliver exceptional guest experiences while managing seamless check-in/check-out processes. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement in a dynamic environment.
Why You'll Love Working With Us: Comprehensive benefits package, complimentary hotel stays, ongoing training programs, and a supportive team culture that values your growth. We prioritize work-life balance and recognize outstanding performance with monthly bonuses.
Responsibilities
- Manage guest check-in/check-out procedures with precision and efficiency
- Handle reservation modifications, cancellations, and special requests
- Resolve guest inquiries and complaints promptly with exceptional service
- Process payments accurately and maintain financial records
- Coordinate with housekeeping and maintenance teams for room readiness
- Utilize property management systems (Opera/PMS) effectively
- Act as local tourism ambassador providing recommendations
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in reservation systems (Opera, Fidelio, etc.)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic knowledge of MS Office applications
- High school diploma or equivalent required
- Flexibility to work evenings, weekends, and holidays