Job Description
Join our award-winning luxury hotel in the heart of Nashville's vibrant entertainment district! We're urgently seeking a passionate Front Desk Agent to deliver exceptional guest experiences. As the first point of contact, you'll embody our brand's commitment to Southern hospitality while managing seamless check-in/check-out processes. Enjoy competitive benefits including health insurance, 401(k) matching, and complimentary hotel stays across our portfolio.
Our property features state-of-the-art amenities and is located minutes from iconic Music City attractions. We offer growth opportunities into supervisory and management roles for high performers.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and accuracy
- Handle reservation modifications and inquiries via phone/email/in-person
- Resolve guest concerns promptly while maintaining service excellence
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize Opera property management system for all transactions
- Upsell hotel amenities and special packages
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Tennessee driver's license
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Nashville attractions and transportation
- High school diploma or equivalent required