Job Description
Join our award-winning team at the Grand Milwaukee Hotel as a Front Desk Agent! We're urgently seeking passionate individuals to deliver exceptional guest experiences in our vibrant downtown location. This full-time role offers competitive pay, comprehensive benefits, and opportunities for career growth in Milwaukee's thriving hospitality scene. If you're a people person who thrives in dynamic environments, apply now to become the face of our luxury property!
Responsibilities
- Manage seamless guest check-in/check-out processes while maintaining accurate reservation records
- Resolve guest inquiries and concerns promptly with a solutions-oriented approach
- Coordinate with housekeeping, maintenance, and valet departments for optimal operations
- Process payments and financial transactions using hotel management systems
- Provide local recommendations and personalized service to enhance guest stays
- Maintain cleanliness and professional appearance of the lobby and front desk area
- Assist with special event coordination and VIP guest handling
Qualifications
- Minimum 1 year hospitality/customer service experience
- Strong proficiency with hotel management software (e.g., Opera, Cloudbeds)
- Excellent communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- High school diploma or equivalent; hospitality certification preferred
- Basic knowledge of Milwaukee attractions and transportation
- Proven ability to multitask in fast-paced environments