Job Description
Join our award-winning hospitality team as a Front Desk Agent! No prior experience is required – we provide comprehensive training to launch your career in customer service. Located in the heart of downtown Atlanta, our hotel offers a vibrant work environment with growth opportunities. If you're passionate about creating memorable guest experiences and possess a positive attitude, we want to meet you!
Responsibilities
- Efficiently manage guest check-in/check-out processes
- Handle reservations and inquiries via phone and in-person
- Assist with billing, payment processing, and expense reporting
- Coordinate with housekeeping and maintenance departments
- Maintain accurate guest records and confidential information
- Resolve guest concerns with professionalism and empathy
- Upsell hotel amenities and services
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Ability to multitask in a fast-paced environment
- Professional appearance and friendly demeanor
- Problem-solving abilities and attention to detail
- Willingness to work flexible shifts including weekends