Job Description
Join Atlanta's premier luxury hotel chain as a Front Desk Agent! We're urgently seeking charismatic professionals to deliver exceptional guest experiences in our vibrant downtown location. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement. Shift work required – perfect for early birds and night owls alike!
What We Offer:
- Comprehensive health insurance (medical/dental/vision)
- 401(k) with company match
- Employee discounts on hotel stays and dining
- Free parking and MARTA assistance
- Professional development programs
Responsibilities
- Efficiently manage guest check-in/check-out procedures using Opera PMS
- Handle reservation inquiries, modifications, and cancellations
- Resolve guest complaints with empathy and professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards for cleanliness and safety protocols
- Assist with valet services and luggage handling as needed
Qualifications
- Minimum 1 year hotel or high-volume customer service experience
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Proficiency in property management systems (Opera preferred)
- Basic math and cash handling abilities
- Valid driver's license with clean record (for valet duties)
- High school diploma or equivalent required
- Must be available for immediate start