Job Description
Join our award-winning team at Grand Hotel Minneapolis, a premier downtown destination! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences. As a Front Desk Agent, you'll be the heart of our operations, creating memorable stays through personalized service and seamless operations. This urgent hiring opportunity offers competitive pay, comprehensive benefits, and career growth in one of America's top hospitality markets.
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservations and room assignments efficiently
- Resolve guest inquiries and issues with professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Utilize property management systems (Opera, Fidelio)
Qualifications
- Minimum 1 year hotel or customer service experience
- Strong communication and problem-solving skills
- Proficiency with hotel management software
- Ability to work flexible shifts/nights/weekends
- Attention to detail and multitasking abilities
- Valid Minnesota hospitality certification preferred
- Basic math and cash handling skills