Job Description
Join our award-winning hospitality team as a Front Desk Agent in Boston, MA! We offer competitive weekly pay, comprehensive benefits, and a dynamic work environment in the heart of the city. As the first point of contact for our guests, you'll deliver exceptional service while building a rewarding career in luxury hospitality. Weekly pay ensures financial stability, and we provide extensive training to support your professional growth. Apply today to become part of our renowned team!
Responsibilities
- Provide exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly using hospitality best practices
- Coordinate with housekeeping, maintenance, and security teams
- Maintain accurate guest records and property management systems
- Process payments and manage cash drawer operations
- Support concierge services and local area recommendations
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with property management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent; hospitality degree preferred
- Valid Massachusetts driver's license (for local errands)