Job Description
We're urgently seeking exceptional Front Desk Agents to join our luxury riverfront hotel in Jacksonville! As the first point of contact for our distinguished guests, you'll create unforgettable experiences through personalized service and flawless operations. This high-energy role offers immediate start for candidates with a passion for hospitality excellence and a commitment to exceeding guest expectations.
Our award-winning property features premium amenities and a vibrant downtown location. We provide competitive compensation, comprehensive benefits, and career advancement opportunities within our expanding hotel portfolio. If you thrive in fast-paced environments and possess stellar communication skills, apply now to join our elite team!
Responsibilities
- Manage seamless guest check-in/check-out processes using industry-leading PMS systems
- Handle reservation inquiries, modifications, and room assignments with precision
- Resolve guest concerns promptly while maintaining service excellence standards
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for optimal room readiness
- Execute upselling strategies to maximize revenue and guest satisfaction
- Maintain security protocols and emergency response procedures
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency with Opera, Fidelio, or similar property management systems
- Exceptional communication and conflict resolution abilities
- Strong multitasking skills in fast-paced environments
- Valid Florida driver's license and clean driving record (if required for errands)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Jacksonville attractions and transportation networks
- Professional appearance and polished guest interaction skills