Job Description
Join our award-winning luxury hotel in downtown Atlanta as a Front Desk Agent! We're urgently seeking charismatic hospitality professionals to deliver exceptional guest experiences. This high-impact role combines customer service excellence with operational precision in a vibrant urban setting. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in Atlanta's thriving hospitality scene.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries and modifications using Opera PMS
- Resolve guest concerns promptly while maintaining brand standards
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and local attractions
- Maintain accurate guest records and billing information
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Georgia driver's license preferred
- Basic knowledge of Atlanta tourism landscape
- High school diploma or equivalent required
- Professional appearance and positive attitude