Job Description
Join our dynamic hospitality team as an Entry-Level Front Desk Agent at Grand Hospitality Group's premier Houston location! We're seeking energetic professionals to deliver exceptional guest experiences through seamless check-in/check-out processes, reservation management, and personalized service. This full-time position offers competitive pay, flexible shift schedules, and growth opportunities in the luxury hospitality sector. Perfect for career starters passionate about creating memorable guest moments!
Responsibilities
- Handle guest check-in/check-out procedures with efficiency and warmth
- Manage reservations using Opera property management system
- Resolve guest inquiries and concerns promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Perform nightly audits and report generation
- Uphold brand standards for cleanliness and safety protocols
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and POS system experience
- Exceptional customer service orientation
- Strong communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Attention to detail and multitasking ability
- Previous hospitality experience preferred but not required
- Valid Texas driver's license (if transportation needed)