Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Solutions in Dallas! We're urgently seeking charismatic professionals to deliver exceptional guest experiences during evening and overnight shifts. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and want to grow their hospitality career. Enjoy competitive pay, comprehensive benefits, and a supportive workplace culture. Apply today and start your journey with us!
Responsibilities
- Manage guest check-ins/check-outs with precision and efficiency
- Handle reservation inquiries and modify bookings using property management systems
- Resolve guest complaints promptly while maintaining brand standards
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Execute emergency response procedures during overnight shifts
- Upsell hotel amenities and services to enhance guest satisfaction
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Flexible availability for evening/overnight shifts
- Basic knowledge of hotel operations and hospitality standards
- Ability to multitask in high-pressure situations
- Valid Texas driver's license (if required for errands)
- High school diploma or equivalent required