Job Description
Join our award-winning team at Pacific Gateway Hotels as a Front Desk Agent and become the face of luxury hospitality in San Diego. We're urgently seeking dynamic professionals to deliver exceptional guest experiences at our premier downtown location. This role offers competitive compensation, comprehensive benefits, and growth opportunities within our expanding portfolio.
As a Front Desk Agent, you'll be the cornerstone of our guest journey, handling check-ins/out, managing reservations, and resolving inquiries with professionalism and warmth. If you're passionate about service excellence and thrive in fast-paced environments, we want to meet you!
Responsibilities
- Manage seamless guest check-in/out processes using hotel management systems
- Handle reservation modifications and special requests with precision
- Resolve guest inquiries and concerns proactively to ensure satisfaction
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for room readiness
- Uphold brand standards in appearance and service delivery
- Assist with concierge services and local area recommendations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management systems (Opera, Property Management Systems)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexible availability including weekends, nights, and holidays
- Valid California driver's license (for potential errands)
- Basic knowledge of San Diego attractions and transportation
- Professional appearance and positive attitude