Job Description
Join our award-winning Memphis hotel team as a Front Desk Agent! We're seeking energetic, customer-focused individuals with no prior experience to create memorable guest experiences. As the first point of contact, you'll embody Southern hospitality while managing check-ins, reservations, and guest inquiries. We provide comprehensive training and career growth opportunities in the heart of Memphis's vibrant hospitality scene.
Responsibilities
- Warmly greet and register guests using PMS systems
- Manage room assignments and key issuance
- Handle billing inquiries and payment processing
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns promptly and professionally
- Process check-outs and account settlements
- Maintain accurate guest records and documentation
- Support concierge services for local recommendations
Qualifications
- High school diploma or equivalent
- Exceptional communication and interpersonal skills
- Basic computer proficiency
- Strong problem-solving abilities
- Punctual and reliable work ethic
- Ability to multitask in fast-paced environments
- Positive attitude and service-oriented mindset
- Willingness to work flexible shifts including weekends