Job Description
Urgent Opportunity in Houston's Heart! Join our dynamic hospitality team at Grand Plaza Hotel where your career takes center stage. We're seeking passionate individuals ready to deliver exceptional guest experiences through flexible shift schedules. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in the heart of Texas. Apply now and become part of Houston's premier hospitality destination!
Responsibilities
- Seamlessly manage guest check-ins/check-outs using property management systems
- Handle reservation inquiries and optimize room assignments for maximum occupancy
- Resolve guest concerns with empathy and efficiency, ensuring satisfaction
- Coordinate with housekeeping and maintenance to maintain operational excellence
- Process payments and maintain accurate financial records
- Uphold brand standards through personalized guest interactions
- Assist with emergency procedures and security protocols
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service experience in fast-paced environments
- Proficiency with hotel management software (Opera, Fidelio)
- Exceptional communication and problem-solving abilities
- Flexibility to work nights, weekends, and holidays
- Basic math skills for cash handling and billing
- Valid Texas driver's license (if required for property errands)