Job Description
Join our award-winning luxury hotel in the heart of Charlotte's Uptown district! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences. As a Front Desk Agent, you'll be the first point of contact for our discerning clientele, ensuring seamless check-ins, personalized service, and memorable stays. Enjoy competitive benefits, career advancement opportunities, and a dynamic work environment in one of America's fastest-growing cities.
Responsibilities
- Manage guest check-ins/checkouts efficiently using Opera property management system
- Handle reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping, maintenance, and valet departments
- Process payments and maintain accurate financial records
- Upsell premium rooms, dining packages, and local attractions
- Maintain immaculate front desk appearance and operational standards
Qualifications
- 1+ years hotel front desk or high-end customer service experience
- Proficiency with PMS systems (Opera, Fidelio) preferred
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid North Carolina driver's license for valet parking duties
- Strong attention to detail and multitasking abilities
- Basic knowledge of Charlotte attractions and transportation
- Professional appearance and polished demeanor