Job Description
Join our dynamic team at Grand Milwaukee Hotel as a Front Desk Agent! We're urgently seeking charismatic professionals to deliver exceptional guest experiences in our fast-paced downtown location. This role offers competitive pay, flexible shift schedules, and growth opportunities within our award-winning hospitality group. If you thrive in customer-facing environments and possess strong organizational skills, we want to hear from you!
Responsibilities
- Manage check-in/check-out procedures with precision and efficiency
- Handle guest inquiries, complaints, and special requests promptly
- Process reservations and room assignments using PMS systems
- Collaborate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Uphold brand standards through exceptional service delivery
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in reservation systems (Opera, Fidelio, etc.)
- Strong problem-solving and conflict resolution abilities
- Flexible availability including nights, weekends, and holidays
- Basic cash handling and credit card processing skills
- Excellent communication and multitasking capabilities