Job Description
Join our award-winning team at the Grand Hotel Oklahoma City! We're urgently seeking energetic Front Desk Agents to deliver exceptional guest experiences. As the first point of contact, you'll create memorable arrivals, manage reservations, and ensure seamless operations. Enjoy competitive pay, comprehensive benefits, and career growth in a luxury environment.
Responsibilities
- Provide warm, professional guest check-in/check-out services
- Manage reservation systems and room availability
- Handle guest inquiries with prompt, accurate solutions
- Process payments and maintain financial records
- Coordinate with housekeeping and maintenance teams
- Resolve guest complaints with exceptional service recovery
- Maintain cleanliness and organization of the front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera)
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Basic knowledge of local attractions and services
- Valid Oklahoma driver's license preferred
- Flexible availability including nights/weekends