Job Description
Join our award-winning team at Seaside Hospitality Group, where we create unforgettable guest experiences every night! We're seeking a dedicated Night Shift Front Desk Agent to be the heart of our operations while the city sleeps. This pivotal role combines exceptional customer service with operational excellence in a vibrant coastal setting. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for career growth. If you're passionate about hospitality and thrive in a nocturnal setting, this is your opportunity to shine!
Responsibilities
- Manage guest check-ins/checkouts efficiently using hotel management systems
- Handle guest inquiries, complaints, and requests with professionalism and empathy
- Process payments, manage cash floats, and maintain accurate financial records
- Coordinate with housekeeping, security, and maintenance teams
- Monitor security protocols and ensure guest safety during overnight hours
- Perform nightly audits and generate operational reports
- Maintain a clean, organized front desk area
Qualifications
- Minimum 1 year front desk or hospitality experience preferred
- Exceptional communication and conflict resolution skills
- Proficiency in hotel property management systems (e.g., Opera, Delphi)
- Ability to work independently and make sound decisions
- Valid driver's license and reliable transportation
- Flexible schedule availability including weekends/holidays
- Basic knowledge of Virginia Beach attractions and services
- High school diploma or equivalent required