Job Description
Join our award-winning luxury hotel team as a Front Desk Agent! We're urgently seeking charismatic professionals to deliver exceptional guest experiences in the heart of Atlanta. This full-time shift-based role offers competitive pay, growth opportunities, and the chance to work in a dynamic hospitality environment. If you thrive in fast-paced settings and have a passion for creating memorable stays, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries and resolve issues with professionalism and empathy
- Process payments, manage cash handling, and reconcile daily transactions
- Coordinate with housekeeping, maintenance, and valet services
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a clean and organized front desk area
- Execute emergency procedures and safety protocols
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Strong attention to detail and multitasking abilities
- Valid driver's license and reliable transportation
- Basic knowledge of Atlanta attractions and transportation