Job Description
Join our award-winning hospitality team at Grand Plaza Hotel Cleveland! We're urgently seeking dynamic Front Desk Agents to deliver exceptional guest experiences in our downtown landmark. This full-time position offers competitive pay, comprehensive benefits, and growth opportunities in one of Ohio's premier hospitality destinations. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries with professionalism and warmth.
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest concerns promptly with empathy and problem-solving skills
- Process payments, manage billing discrepancies, and maintain accurate records
- Coordinate with housekeeping and maintenance teams for guest requests
- Execute upselling strategies for room upgrades and hotel services
- Maintain a clean, organized lobby environment at all times
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency with PMS systems (Opera, Delphi preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic mathematical aptitude for cash handling
- Flexible availability including nights, weekends, and holidays
- Valid Ohio driver's license (if required for errands)
- High school diploma or equivalent