Job Description
Join our dynamic team at Grand Hospitality Group as a Front Desk Agent in the heart of Nashville! We're urgently seeking customer-focused professionals to deliver exceptional guest experiences in our luxury hotel. This shift-based role offers competitive pay, growth opportunities, and the chance to work in Music City's vibrant hospitality scene. If you thrive in fast-paced environments and excel at creating memorable stays, apply today!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Resolve guest inquiries and complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel services and amenities to guests
- Maintain a clean and organized front desk area
Qualifications
- 1+ years front desk or hospitality experience preferred
- Strong communication and conflict resolution skills
- Proficiency with hotel software (e.g., Opera, Fidelio)
- Ability to work flexible shifts including nights/weekends
- Basic cash handling and accounting knowledge
- Valid driver's license and reliable transportation
- High school diploma or equivalent required