Job Description
Join our award-winning hospitality team as a Front Desk Agent! No prior experience needed – we provide comprehensive training to launch your career in customer service. Enjoy competitive pay, flexible shift schedules, and a vibrant downtown Milwaukee location. Perfect for career changers, recent graduates, or anyone seeking a dynamic role in the hotel industry.
Responsibilities
- Greet and assist guests with check-in/check-out processes
- Manage reservation systems and room assignments
- Answer phones and respond to guest inquiries
- Process payments and manage billing transactions
- Coordinate with housekeeping and maintenance teams
- Resolve guest complaints with professionalism
- Maintain clean and organized front desk area
Qualifications
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Basic computer proficiency
- Ability to work flexible shifts (nights/weekends)
- Positive attitude and problem-solving mindset
- No prior experience required – training provided
- Must be authorized to work in the US