Job Description
Join our award-winning team as a Front Desk Agent at Grand Plaza Hospitality in Philadelphia! We're urgently seeking dynamic hospitality professionals to deliver exceptional guest experiences in the heart of the City of Brotherly Love. As the first point of contact, you'll create memorable moments while managing check-ins, reservations, and guest inquiries with professionalism and warmth. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a luxury environment.
Our ideal candidate thrives in fast-paced settings, possesses strong communication skills, and shares our passion for hospitality excellence. If you're ready to make an immediate impact in a thriving urban destination, apply today!
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS
- Handle reservation inquiries, modifications, and waitlist management
- Resolve guest complaints with empathy and solution-oriented approaches
- Process payments and maintain accurate financial documentation
- Coordinate with housekeeping, maintenance, and valet services
- Perform concierge duties including restaurant bookings and local recommendations
- Maintain security protocols for guest safety and property integrity
- Execute upselling strategies for room upgrades and amenities
Qualifications
- Minimum 2 years front desk experience in luxury/hotel environment
- Proficiency in hotel management systems (Opera, Protel)
- Exceptional communication and conflict resolution skills
- Valid Pennsylvania Food Handler's Certificate
- Ability to multitask during peak occupancy periods
- Strong attention to detail with financial transactions
- Basic knowledge of Philadelphia attractions and transportation
- Flexibility to work evenings, weekends, and holidays