Job Description
Are you looking for a rewarding career in hospitality with immediate opportunities? Premier Hospitality Solutions is urgently hiring Front Desk Agents for our premium properties in Charlotte, North Carolina.
We are seeking motivated individuals who are ready to start immediately. Whether you are an experienced professional or just starting out, our comprehensive training program ensures you have the tools to succeed.
Key Benefits:
- Competitive Pay: Earn between $16.00 and $20.00 per hour.
- No Experience Required: We value attitude and work ethic over prior history.
- Flexible Scheduling: Work shifts that fit your lifestyle.
- Employee Discounts: Stay at our hotels for free or at a steep discount.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all guests upon arrival and departure.
- Front Desk Operations: Manage check-ins, check-outs, and room assignments efficiently using Property Management Systems (PMS).
- Communication: Answer incoming phone calls and emails, responding to inquiries in a timely and courteous manner.
- Reception Management: Handle mail, packages, and faxes; distribute them to the correct departments or guests.
- Security Checks: Perform lobby security duties, ensuring the safety and security of guests and property.
- Administrative Support: Assist with data entry, maintaining guest records, and filing documents.
- Customer Service: Resolve guest complaints or issues immediately and escalate to management when necessary.
Qualifications
- Education: High school diploma or GED equivalent is preferred.
- Experience: No prior experience is required. We are willing to train the right candidate.
- Communication: Excellent verbal and written communication skills.
- Interpersonal Skills: Friendly, outgoing personality with a strong focus on customer service.
- Professionalism: Ability to maintain a professional appearance and demeanor at all times.
- Availability: Must be available to work flexible hours, including weekends and holidays.
- Technical Skills: Basic computer proficiency is a plus but not mandatory.