Job Description
Are you ready to kickstart your career in the hospitality industry?
Horizon Hospitality Group is urgently hiring dynamic Front Desk Agents for our premier property in Cleveland, NC. We pride ourselves on delivering exceptional guest experiences and are looking for enthusiastic individuals who want to make a difference every day.
As a Front Desk Agent, you will be the face of our brand, ensuring our guests feel welcomed, valued, and well-cared for from the moment they arrive. If you are a self-starter with a passion for service, we want to hear from you!
Why Join Us?
- Competitive hourly pay ($18 - $22/hr)
- Comprehensive benefits package
- Opportunities for career advancement
- A supportive and inclusive work environment
Responsibilities
- Greet guests warmly and assist with check-in/check-out procedures efficiently.
- Manage incoming calls and emails promptly and professionally.
- Handle guest inquiries, complaints, and requests with the highest level of customer service.
- Process payments and maintain accurate daily resort/facility reports.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Collaborate with housekeeping and maintenance teams to ensure guest room readiness.
- Assist with valet, concierge, and shuttle services as needed.
Qualifications
- High school diploma or equivalent required; hospitality experience is a plus but not mandatory.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and property management software (e.g., Opera, GuestCentric) is preferred.
- Ability to work flexible shifts, including weekends and holidays.
- Professional appearance and a positive attitude.
- Ability to work well under pressure in a fast-paced environment.