Job Description
We are seeking a dynamic and professional Front Desk Agent to join our award-winning team at The Capital View Hotel. Due to an exciting expansion, we are urgently hiring for multiple positions to support our growing guest base in Arlington, Virginia. If you have a passion for hospitality and a talent for creating memorable guest experiences, we want to hear from you today.
In this role, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer a modern, fast-paced work environment, competitive benefits, and opportunities for career advancement within a top-tier hospitality brand.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Free meals and employee discounts on hotel stays.
- Modern, air-conditioned workspace.
Responsibilities
- Check guests in and out efficiently using our property management system (PMS) while ensuring a smooth and welcoming process.
- Answer and direct phone calls promptly, handling inquiries with a polite and professional demeanor.
- Resolve guest complaints and issues in real-time to ensure 100% guest satisfaction and retention.
- Process payments accurately and manage cash and credit transactions.
- Maintain the cleanliness and organization of the front desk area and lobby to meet brand standards.
- Assist with concierge services, including recommendations for local dining and attractions in Virginia.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in a hotel front desk or customer service role is preferred but not mandatory for enthusiastic candidates.
- Strong verbal communication skills and a professional phone manner.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Proficiency in Microsoft Office Suite and basic computer operations.
- A valid driver's license is a plus.