Job Description
Join our award-winning team at Grand Harbor Hotel, Baltimore's premier waterfront destination! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences in our luxurious setting. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career growth in a vibrant hospitality environment. If you're passionate about hospitality and thrive in fast-paced settings, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining warm, personalized service
- Manage reservations, room assignments, and billing inquiries
- Handle guest complaints with professionalism and solutions-oriented approach
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and maintain accurate financial records
- Promote hotel amenities and services to enhance guest experience
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Maryland hospitality certification preferred
- Flexible availability including weekends, nights, and holidays