Job Description
Are you a hospitality professional looking for an opportunity to shine? Grandview Hotel Group is urgently hiring Front Desk Agents in Cleveland, Ohio. We offer a dynamic work environment, competitive pay, and excellent benefits.
We are looking for passionate individuals to join our team and deliver exceptional guest experiences. If you thrive in a fast-paced setting and love helping people, we want to meet you.
Responsibilities
- Check guests in and out efficiently, ensuring accuracy of all data.
- Handle guest inquiries, complaints, and requests promptly and professionally.
- Manage the front desk switchboard and incoming calls.
- Process payments and manage cash handling responsibilities.
- Maintain a clean and welcoming lobby environment.
- Assist with check-out procedures and luggage handling.
Qualifications
- High school diploma or equivalent required.
- Previous experience in hospitality or customer service preferred.
- Strong verbal communication and interpersonal skills.
- Ability to work flexible shifts, including weekends and holidays.
- Proficiency in Microsoft Office Suite and hotel management software.
- Professional appearance and demeanor.