Job Description
Join our award-winning luxury hotel in Georgia, TX, as a Part-Time Front Desk Agent! We're seeking a passionate hospitality professional to create memorable guest experiences while maintaining operational excellence. Enjoy flexible schedules, competitive pay, and a dynamic team environment. If you thrive in fast-paced settings and prioritize guest satisfaction, apply today to elevate your hospitality career!
Responsibilities
- Check in/out guests efficiently using PMS systems while maintaining accuracy
- Manage reservations, room assignments, and billing inquiries
- Resolve guest complaints with empathy and proactive solutions
- Coordinate housekeeping, maintenance, and valet services
- Upsell hotel amenities and special packages to enhance revenue
- Maintain security protocols and guest confidentiality
- Collaborate with cross-departmental teams for seamless operations
Qualifications
- 1+ years hotel front desk or guest service experience preferred
- Proficiency in Opera, Cloudbeds, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Texas driver's license (for valet coordination)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of hotel operations and local attractions
- Positive attitude and commitment to luxury service standards