Job Description
Join our award-winning team at Grand Hospitality Solutions as a Front Desk Agent in vibrant downtown Dallas! We're urgently seeking charismatic professionals to deliver exceptional guest experiences at our luxury property. This full-time role offers competitive pay, flexible shift scheduling, and growth opportunities in the heart of Texas' hospitality hub. If you thrive in fast-paced environments and excel at creating memorable first impressions, apply now!
Responsibilities
- Check in/out guests efficiently while maintaining accurate records
- Manage reservations and optimize room assignments
- Handle guest inquiries and resolve complaints promptly
- Process payments and manage billing transactions
- Coordinate with housekeeping and maintenance teams
- Operate PMS systems and office equipment
- Maintain cleanliness and organization of front desk area
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Strong communication and problem-solving skills
- Proficiency with reservation systems (e.g., Opera, Cvent)
- Ability to work flexible shifts including nights/weekends
- Basic computer literacy and cash handling skills
- Professional appearance and positive attitude
- Texas driver's license preferred